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Supervisory Skills

Supervisory Skills is a program designed to help supervisors develop the proven skills needed to be effective in their organizations. Sessions will be filled with real-life examples and practical techniques for achieving results. Participants will perform self- assessments, analyze situational case studies, and design individual action plans for improving their performance.

The training program is divided into five modules that will be offered in two-week sessions. Students who complete all five modules may submit their portfolio of assigned work and earn three college credits for BUS112, Supervisory Principles. All training is conducted online via Zoom and utilizing GCC’s online learning platform, Blackboard.

Module 1: Basic Supervisory and Communication Skills
Tuesdays/Thursdays, May 17, 19, 24 & 26, 2022 - 9:00 am-10:30 am

Effective supervisors must understand their role in an organization. Participants will assess their current skill level while learning about the characteristics of and strategies applied by effective supervisors. During the communication portion of this module, participants will practice the use of effective verbal, non-verbal, listening, and written skills to build relationships and improve performance.

Module 2: Effective Team Building, Coaching, and Delegating Skills
Tuesdays/Thursdays, May 31, June 2, 7 & 9, 2022 - 9:00 am-10:30 am

A real team is a powerful force in today’s organizations. Topics to be covered in this session include the stages of team development, strategies for aligning team members, the basics of running team meetings, and the importance of diversity on teams. Participants will learn how to assign, evaluate, and improve team member performance and workload using effective coaching and delegation techniques.

Module 3: Managing Conflict, Difficult People, and Stress
Tuesdays/Thursdays, June 14, 16, 21 & 23, 2022 - 9:00 am-10:30 am

Resolving conflict is a challenge that faces every supervisor. After assessing their own conflict management style, participants will learn key conflict resolution and negotiation skills that can be applied in their personal work situations. Other topics to be covered include how to effectively communicate with difficult people and strategies for managing both team and personal stress.

Module 4: Managing Priorities and Organizational Skills and Managing Change
Tuesdays/Thursdays, June 28 & 30, July 5 & 7, 2022 - 9:00 am-10:30 am

Effective supervision requires strong organizational skills along with the ability to adapt and respond to change. Participants will learn best practices for prioritizing and organizing their own activities and the work of team members. This module will also focus on techniques for identifying the causes and impact of change and development of personal strategies for embracing and managing change.

Module 5: Problem Solving, Decision Making, and Leadership
Tuesdays/Thursdays, July 12, 14, 19 & 21, 2022 - 9:00 am-10:30 am

Today’s organizations require supervisors capable of creative problem solving and effective decision making. This module will present problem solving and decision making models that participants can apply to challenging issues they face in their supervisory positions. Participants will also explore their own leadership style and identify steps they can take to develop into an effective leader.

Course Fees/Information:

Course fees:

  • $749 for all 5 modules (a savings of over $200)
  • $199 for individual modules
  • Multi-employee discount may be available, email for more information.

Each module will consist of four, 1 1/2 hour Zoom calls (6 hours); and 3 hours of individual online work. Total class hours per module is 9.

Advanced registration is required. For more information or to register, please contact Tina Marsceill.