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Supervision Certificate

Designed for new supervisors as well as those who want to brush up on new skills and techniques.

This intensive 30-hour course will teach you how to become an outstanding supervisor and an indispensable asset to your company or organization. You will learn how to develop a supervisory style that best fits you, how to get things done more efficiently and how to improve our overall effectiveness as a leader. This course will provide practical, easy to understand and insightful techniques to improve your day-to-day skills in managing employees. The course is designed to help you build confidence and provide a solid foundation from which to grow. Each week you will learn new skills which you can immediately put into action back in the workplace. The 10 modules cover a broad spectrum of skills applicable to any work environment.

The 10 Course Modules:

  • Supervisor's Role in the Organization
  • Effective Communication Skills
  • Developing a Personal Leadership Style
  • Building High Performance Teams
  • Holding Difficult Conversations
  • Coaching and Delegating Skills
  • Conflict Resolution
  • Managing Priorities and Organizational Skills
  • Problem Solving Strategies
  • Managing Change and Stress Management

Key Objectives:

  1. Employ strategic supervisory skills to fit individual situations.
  2. Expand foundation of proven supervisory skills.
  3. Recognize areas where deficiencies may exist and how to improve them.
  4. Apply principles of supervision on the job using Action Plans


Tuesdays, September 14-November 16, 2021
10 sessions, 30 hours
9:00 a.m.-12:00 p.m.
GCC, Batavia Campus Room T119
Fee: $599, includes all materials