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NEW! Human Resources for Managers Series


Human Resource Basics for Managers

New to the human resource profession? This course will give an overview of things you need to know in order to be successful. In this class, you will learn how to ensure that your company is a safe and secure haven for employees. Discover how to stay in compliance with all the latest legislative decisions...and find out how to protect your organization and stay legally compliant. Family leave, benefits essentials covering the basics of workers' comp, FMLA and COBRA will be covered. This is "Record keeping 101" - What to keep; how long to keep it; who has access; strategies for employee discipline; critical, need-to-know legal information about hiring and firing; and much more!

Course Information

Fee $99
GCC Batavia Campus
NEW DATE:  May 9, 2018
9:00 a.m.-4:00 p.m. (1-hour lunch break)
REGISTER by May 2nd!

 

Coaching for High Performance

How do you give your high-performing employees encouragement to keep motivated? How do you give appropriate feedback? Learn strategies to improve performance management and best practices to establish employees' confidence and earn respect.

Course Information

Fee $59
GCC Batavia Campus
Wednesday, April 18, 2018
9:00 a.m.-12:00 p.m.
 

 

Holding Difficult Conversations

Have you ever had to speak with an employee about an uncomfortable topic? Has an employee become emotional making it challenging to have a conversation? Learn how to talk with your employee about sensitive issues and to put preventative measures into place. You will walk away with a tool kit to deal with these situations.

Course Information

Fee $59
GCC Batavia Campus
Thursday, April 26, 2018
9:00 a.m.-12:00 p.m.
 

 

Building Respect in the Workplace

Create an environment where respect is a high priority in the workplace. Experience higher productivity, enjoy working together, have higher work quality and perform better in customer service. Learn the best practices to establish employees' confidence and earn respect.

Course Information

Fee $59
GCC Batavia Campus
Wednesday, May 2, 2018
9:00 a.m.-12:00 p.m.
 

 

Hiring Employees

Are your recruiters or HR generalists leveraging best practices to source, assess and close their candidates? Do they play a strategic, consultative role with their hiring managers? Does your team know how to best attract and engage passive and active candidates online, over the phone and though social media? Are your interviewers and hiring managers gathering the right evidence in the interview process to select and hire the best people for your company? Are your mangers building the right recruiting strategies, engaging and influencing employees and leading their team of recruiters effectively? Learn how to do all of the above by attending this workshop.

Course Information

Fee $59
GCC Batavia Campus
Wednesday, May 9, 2018
9:00 a.m.-12:00 p.m.
REGISTER by May 2nd!

 

Handling Difficult People

Never again fall victim to those who love to make life miserable for the rest of us. This training vies you concrete techniques for dealing with difficult people in the workplace whether it's an employee, vendor or customer. It provides specific strategies for getting adversaries to cooperate. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration and compromise will improve - and that makes for a more productive and efficient workplace for everyone.

Course Information

Fee $59
GCC Batavia Campus
Wednesday, May 16, 2018
9:00 a.m.-12:00 p.m.
REGISTER by May 9th!

Paul Petersen is a dynamic and long-time BEST Center instructor specializing in leadership and management-skills' programs. He has over 22 years of experience in human resources in the banking field, including 20 years as a training manager with Citizens Bank. He was a high-school social studies teacher for 14 years and perviously served in the U.S. Army.