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Fall 2018

Office Technology/Secretarial Courses:

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OFT240 - Administrative Office Systems

Credits: 3

Catalog Description: Focuses on improving office productivity by analyzing office system modules such as filing, telephone techniques, receptionist duties, mail processing, and office communications. Corequisite: OFT101 or permission of instructor.

Lecture: 3 hrs.

Course Learning Outcomes (CLOs):
Upon successful completion of the course, students will be able to demonstrate the following knowledge and skills:

1.Define the role of the administrative office assistant and identify the administrate office assistant's responsibilities by scoring at least 70% competency on a unit test.
2.Interview and Administrative Assistant and then research and write a 3-page report describing the characteristics of an office professional and at least six of the qualities necessary to succeed in an office position.***
3.Discuss in a 5-minute oral report, after exploring a minimum of ten catalogs and professional magazines, the professional attire of an Administrative Assistant.
4.Identify at least six factors that contribute to negative stress in the workplace after searching through stress-related internet sites.
5.Complete projects in a timely manner in order to demonstrate an understanding of the importance of time management when functioning as an Administrative Assistant.
6.Demonstrate the required elements in proper telephone techniques by completing at least three model assignments.
7.Identify basic filing rules and methods by scoring a minimum of 70% on a unit test.

***This course objective has been identified as a student learning outcome that must be formally assessed as part of the College's Comprehensive Assessment Plan. All faculty teaching this course must collect the required data (see Assessing Student Learning Outcomes form) and submit the required analysis and documentation at the conclusion of the semester to the Office of Assessment and Special Projects.


Content Outline:
1. The Secretarial Role
2. The Office: Today and Tomorrow
3. Human Relations Skill and Techniques
4. The Communication Process in the Office
5. Working Efficiently and Effectively in the Electronic Office
6. Information Storage and Retrieval
7. Reproduction of Information
8. Distribution of Information - Voice
9. Distribution of Information - Electronic Data
10. Physical Distribution of Data
11. Business Meetings
12. Travel Arrangement

Effective Term: Fall 2004