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Spring 2018

Business Administration Courses:

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BUS106 - Business Communications

Credits: 3

Catalog Description: Explores the integrated communication skills necessary for today's workplace, including the purposes, strategies, and processes of listening, speaking, reading, writing, and presenting within business contexts. Incorporates language arts skills throughout the course.

Lecture: 3 hrs.

Course Learning Outcomes (CLOs):
Upon successful completion of the course, as documented by tests, projects, discussion, case scenario analysis, and oral presentations, the student will be able to:

1.Demonstrate knowledge of the purposes of listening, speaking, reading, and writing within business contexts

2.Describe the necessary strategies and processes involved in business communication.

3.Compose business correspondence that employs knowledge of proper grammar, punctuation, and usage rules.

4.Identify at least four currently available media and effective business software packages.

5.Follow a process for preparing business documents that includes a planning stage, writing stage, revising stage, and proofreading stage.*

* This course objective has been identified as a student learning outcome that must be formally assessed as part of the College's Comprehensive Assessment Plan. All faculty teaching this course must collect the required data (see Assessing Student Learning Outcomes form) and submit the required analysis and documentation at the conclusion of the semester to the Office of Assessment and Special Projects

Content Outline:
I. Communication Is the Sum of Many Parts
A. Understanding the Basics of the Communication Process
B. The Psychology of Business Communication
C. Communicating in a Diverse Work Environment

II. Listening Skills
A. Listening Actively
B. Listening for a Purpose

III. Speaking for Results
A. Preparing Presentations
B. Speaking With a Purpose

IV. Reading for Results
A. Reading Actively
B. Reading With a Purpose

V. Using Technology for Communication
A. Browsing and Searching the WWW
B. Evaluating the Quality of Internet Resources
C. Effective Email Practices

VI. Writing for Results
A. Language Arts Skills
B. Formatting for Function and Effectiveness
C. Writing to Inform
D. Writing to Request and Respond
E. Writing to Sell
F. Writing to Report

Effective Term: Spring 2006