Using the Genesee Help Desk

The HelpDesk is available to all students enrolled in credit courses, staff, and faculty members. We can help with numerous technical support issues as they relate to course work. We can also assist you with network, GenESIS, and course-management software login issues.

By calling us directly at 585-343-0055 ext 6227, we are able to forward your call to the appropriate person for you. That way you don't need to remember who to call for what question. Once your call has been logged with our state of the art tracking software, we can find out the status of your request fast.

However, we are not able to handle any hardware or installed software problems related to home computers.

We are available the following hours:

Our after hours service is available for critical requests that cannot wait until the next business day. That service can be reached at (585) 343-0055 ext. 6227.

If you have a non-critical request that can be handled the next business day, you can send us email at online@genesee.edu or use our online problem submission form at Problem Submission Form.

The HelpDesk and Computer Services staff are from time to time required to do routine maintenance on the college website, GenESIS, mail, and other servers that run the network at the college. When maintenance is planned, we post the information on the appropriate site, i.e., GenESIS or Mail. The work is done during off-peak hours, usually the last Sunday of the month, between the hours of 7:00 am and 12:00 noon.

You should not plan to do any work online during those hours if maintenance work is scheduled.

Maintenance required outside of these hours is on an emergency basis and is not extensive.