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Registered Nurse - Case Manager
|Employer||Visiting Nurse Service of Rochester|
|Rate / Salary||not listed|
Qualifications1. New York State Licensed RN with a minimum of one year of experience as a clinical nurse in a hospital or home care agency or BSN and a minimum of 6 months experience in hospital or homecare.
2. Strong interviewing, assessment and communication skills.
DescriptionDepartment: Palliative Care
Supervisor: Clinical Team Manager
I. Participates and assures that Patient and Family Centered Care Delivery Services are consistent with the agency vision, mission, values and strategic goals and meet customer needs.
A. Promotes the VNS philosophy, mission and administrative policies to ensure the delivery of quality care.
B. Promotes effective working relationships and works effectively as part of the team to meet the goals and objectives of VNS.
C. Promotes the VNS image by adhering to the dress code policy.
D. Promotes positive, supportive, respectful communication to all external sources, patients, families and staff.
E. Consistently displays ICARE behaviors and values in every interaction with
patients and agency employees.
F. Supports public relations/sales and marketing initiatives to local community.
G. Strives for continuous improvement in all aspects of the RN function and Care Delivery by adhering to established policies, processes, and standards regarding patient care, quality, and documentation.
II. Develops and maintains a customer oriented environment responsive to the needs of all external/internal customers.
Direct Patient Care Duties:
A. Develops and revises plan of treatments and discharge plan in conjunction with patient, family, physician, care delivery team and third party payors including obtaining medical orders and approval of medical services.
B. Provides an environment, which promotes respect for the patients, their privacy, confidentiality and property.
C. Initiates appropriate preventive and rehabilitative strategies.
D. Consults with and educates the patient, family and other team members regarding disease process, self care techniques and preventive strategies.
E. Directs, coordinates, evaluates and supervises the quality of patient care services provided by the Home Health Agency, including the clinical supervision of Home Health Aides.
F. Interacts with patients, physicians, referral sources, and others in a manner conducive to continued positive relationships. Displays an exemplary level of patience, courtesy, and tact.
G. Supports Care Management philosophy. This includes collaborative customer focused planning, and case management designed to meet individual health and service needs and promote quality and cost effective outcomes.
H. Participates in regularly scheduled patient conferences with HHA's, nurses, therapists and MSW's for the purpose of discussing patient care, patient/family problems and to ensure comprehensive coordinated plan of treatment.
I. Rotates responsibility for RN Coordinator duties.
J. Assures the completion of all appropriate clinical records needed for compliance with state and federal legislation and the delivery of seamless service within established timeframes.
K. Refers to appropriate community agencies/resources via Care Management System (“CMS”).
L. Maintains current knowledge of all available VNS and community based services.
M. Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with customers and others whose support is necessary.
N. Ensures problem resolution at the point of contact.
O. Makes constructive recommendations to members of the VNS team regarding ways to improve quality of patient care, general operation of the care teams and external customer service.
P. Sets examples of integrity.
Q. Assists CTM and Clinical Director in routinely monitoring and participating with customers in identifying potential new programs and services.
R. Ensures patient's needs are met through the care delivery process, and responds to customer needs in a manner that meets or exceed requirements.
S. Ensures authorization and release of information form has been signed by patient or responsible party.
T. Ensures practices, standards and behaviors meet agency performance competencies.
III. Participates in the attainment of the Agency operational and financial objectives.
A. Monitors results, progress and takes corrective action on quality indicators, including the level of customer satisfaction with the RN function.
B. Understands the importance of the RN function and its impact on patients, other care providers, readmission, productivity, utilization, revenue and expense.
C. Pursues efforts to reduce or eliminate avoidable costs and errors.
D. Develops quality plans of care consistent with care paths and complies with JCAHO, OSHA/Regulatory practices and guidelines.
E. Responds to findings of various Quality Management and QA processes and ensures resolution of potential problem areas.
F. Maintains productivity requirements.
IV. Contributes to an environment of professional growth, learning, trust and mutual respect for all employees.
A. Practices regular employee recognition through Recognition System.
- Recognizes personal worth of others.
- Recognizes team members and significant contributions.
- Encourages others to have fun and celebrate their accomplishments.
B. Promotes the recognition, respect and celebration of the diversity of our workforce.
C. Participates in education including orientation, in-service training programs and self-development, as needed.
D. Demonstrates commitment, professional growth and competency.
E. Participates in professional organizations, continuing education opportunities and shares acquired knowledge with team members.
How to ApplyCall for an appointment: Professional Recruiter - Visiting Nurse Service of Rochester, (585) 787-2233 Ext. 8242. E-Mail Resume and Cover Letter to Professional Recruiter - Visiting Nurse Service of Rochester, email@example.com.
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