Distance Learning & Campus Center Library Services

Frequently Asked Questions about Obtaining Books, Articles and Audiovisual Materials

Do I need a GCC library card?
Can I get library materials without coming to the Batavia campus?
How do I begin?
How do I submit a request?
How long will it take to get my request filled?
Is there a limit to the number of requests I can place?
How and where do I get my items?
How long may I keep loaned books and audiovisual materials?
Can I renew items?


Do I need a GCC library card?

No, but you need a Genesee Community College ID card. Your Genesee ID card will have a barcode on the back, and this barcode will work as your "library card," allowing you to access library materials and services. You can obtain an ID card at your Campus Center office or at the Student Services office at the Batavia Campus. More info on ID cards.

back to top

Can I get library materials without coming to the Batavia campus?

Yes. All Faculty, Staff and GCC Students who don't attend classes at the main campus in Batavia can get books, articles and other materials sent to their nearest campus center.

Electronic delivery of articles in PDF format is also available for most requests. If possible, all article requests will be delivered electronically. Check your GCC email regularly if you are awaiting receipt of a request. The email notification will provide you with additional information regarding how to retrieve your requested items.

All requests for items must be placed within GCC's ILLiad Interlibrary Loan online service. You will need to create an ILLiad account before you can place any requests. Creating your ILLiad account is simple and will only take a minute or two. Click here to go to the ILLiad logon page and create your ILLiad account.

 

back to top

How do I begin?

Search the library catalog for books and/or search the periodical databases for articles.  Once you find something you would like to request print out or copy down the important information (author, title, publisher/periodical, pages (if it's an article)), login or create your ILLiad account, and click on the appropriate New Request link. If you are requesting an article, make sure it's not already available to you as full-text online. If you see the word "text" you can simply print it out.

back to top

How do I submit a request?

All requests for items must be placed within GCC's ILLiad Interlibrary Loan online service. You will need to create an ILLiad account before you can place any requests. Creating your ILLiad account is simple and will only take a minute or two. Click here to go to the ILLiad logon page and create your ILLiad account.

back to top

How long will it take to get my request filled?

If GCC owns the item: 2-4 days.

If GCC doesn't own the item: An average of 1-2 weeks for book loans and less than a week for article copies.

back to top

Is there a limit to the number of requests I can place?

In order to serve all of our patrons, there is a limit of 10 requests per course per semester per student limit for items that GCC doesn't own.

back to top

How and where do I get my items?

    For Articles:
  • Most articles will be delivered electronically via ILLiad. Regardless of how the article will be delivered, you will be notified via GCC email. Remeber to check your email frequently if you are awaiting delivery of a requested item.
  • Electronically delivered articles will be available to you for 30 days only. So, you'll want to check your GCC email frequently. We also suggest you print out your article when you first view it as a safeguard against losing access later.

back to top

    For Books and other materials:
  • We will only send books and other materials to your designated campus center. You designate your campus center when creating your ILLiad account. If you need to change this location after creating your account, click on Change User Information after logging in to the ILLiad system. Once you've made a request, you will be notified via GCC email when your item arrives.
  • No books or other materials will be sent to your home. We are not able to ship items elsewhere, so if you are too remote from a campus center to pick up materials, you will not be able to request books and other materials. (We suggest that you visit a library near your home to find materials. An academic library, such as a college or university, will probably have the kinds of materials you need.)
  • You are responsible for picking up these materials from the campus center and returning them to the campus center by their due date.

back to top

How long may I keep loaned books and audiovisual materials?

See complete library loan policies

If GCC owns the item: Usually 3 weeks with renewals.

If GCC doesn't own the item: Usually 3 weeks with no renewals. You may, however, request a renewal for non-GCC items via ILLiad. Whether your renewal is granted depends on the lending policies of the library who owns the item. You will be notified via GCC email regarding the status of your renewal request.

Can I renew items?

Most items can be renewed by calling the Circulation Desk at (585) 345-6834 during normal library hours. Many items can also be renewed online through the library catalog. From inside the catalog, click on Login to Your Account near the top of the screen. Enter your library barcode number from the back of your college ID or library card and click Log On. Then click View Your Account near the top of the page to view your account details; from there you will find options to renew your borrowed items. Items that are overdue by a week or more must be renewed in person in the library.

back to top

Back to Distance Learning & Campus Center Library Services page

Return to Library Home Page