Help Desk Support
In the last decade, computers have become an integral part of everyday life, used extensively in the workplace, in schools, or in our homes. Almost every computer user encounters a problem occasionally. This explosion of computer use has created a high demand for specialists to provide advice to end users.
Genesee's Computer End User Support Certificate program addresses the need for trained employees who can support the interaction with computer systems for a wide range of user groups. You'll gradually progress through intensive problem solving and programming, and through the use of several computer applications. Courses introduce students to computers, fundamental technologies involved with computer networks and communication techniques.
A cooperative work experience with an outside organization allows you to apply your newly acquired skills in a real-world setting.
Career Opportunities
- Applications Support Specialist
- Help Desk Technician
- Technical Phone Support