Sales and Customer Service
Salespeople and customer service representatives are playing an increasingly vital role in creating a successful interface between a customer and a company offering products or services. Retail, wholesale, and manufacturing businesses require employees who have developed communication skills that lead to strong customer relationships.
Did you know that the Sales and Customer Service program can be completed online?
- Sales and Customer Service CERT (100% can be completed online)
Visit our Office of Online Learning for more information!
GCC's Sales and Customer Service Certificate program is designed to develop the educational competencies necessary for entry-level, professional employment. You will not only refine your skills in communication and computer application, but also obtain an understanding of business, advertising, marketing, management and e-commerce. Courses feature guest speakers, confidence-building exercises and professional development.
You will gain firsthand learning when they shadow a professional salesperson and complete an off-campus cooperative experience. You can apply your course work toward a Business Administration degree program or find employment once you've completed the certificate.
After getting your GCC degree, some occupations you may consider are:
- Advertising Sales Agents
- Demonstrators and Product Promoters
- Energy Brokers
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Retail Sales Workers
- Parts Salespersons
- Purchasing Agents, Except Wholesale, Retail, and Farm Products
- Sales and Related Workers, All Other
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
- Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
- Solar Sales Representatives and Assessors
- Travel Agents
- Wholesale and Retail Buyers, Except Farm Products
Please contact our Career Center for more information.
GCC has many transfer agreements with 4-year institutions like:
- Alfred University
- Bryant & Stratton
- Canisius College
- Cazenovia College
- Clarkson University
- Daemen College
- Edinboro University of Pennsylvania
- Empire State College/SUNY
- Excelsior College
- Franklin University
- Hartwick College
- Hilbert College
- Houghton College
- Keuka College
- Manhattan College
- Medaille College
- Nazareth College
- Paul Smith's College
- Roberts Wesleyan College
- SUNY Buffalo
- SUNY College at Brockport
- SUNY College at Buffalo
- SUNY College at Geneseo
- SUNY College at Oneonta
- SUNY College at Oswego
- SUNY College at Plattsburgh
- University of Phoenix
- Utica College
- Wells College
- Western Governors University
Please contact our Transfer Center for more information.