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Helpdesk

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File a Helpdesk Ticket

Select a Ticket that describes the problem you are having. You can visit our online help at hd.genesee.edu

Classrooms/Computer Labs

Incident ticket for all campus broken computers (office/labs)
Faculty requesting help with Blackboard
Students requesting help with Blackboard
Please complete this request for reserving T202 - T206 Computer Classroom on the Main Campus
Report software problem or request software installation on a campus computer.
Generic Printer issues or creation
Please note that new printer requests require budget funds available with VP approval.
Report a problem with our Pivcon Environment
Ask a question or have an inquiry about our Pivcon Environment
For something that is BROKEN and not working properly.
For assistance in using a smart classroom, software installation or non-critical (i.e. class not in session) problems.
Request for a temporary account for classrooms
Request for a webinar event for conference rooms/classrooms/forum/etc. for campus events.

Offices

Incident ticket for all campus broken computers (office/labs)
Use this option for both temporary computer setup requests as well as for permanent physical renovation work.
Request access to a network share
Request a computer/phone move for an office
Report software problem or request software installation on a campus computer.
Generic Printer issues or creation
Please note that new printer requests require budget funds available with VP approval.
Request an update to a web page

Telecommunication/Network/Wireless/Phone

Problem with GCC Campus Phones (offices and conference rooms)
Request a temporary speaker phone for a meeting or to support a webinar.
Request access/removal permissions to a network share
Request to activate network access for conference rooms/classrooms/forum/etc. for campus events.
Request a Voice Mail password reset

Genesis Username/Password

Name Change Request
Who to call to reset your password?
Banner Account is locked, Banner Password reset
Any basic/generic type of request for Banner/Xtender/FlexReg
Patch/Release/Upgrade or Enhancement from Ellucian, SICAS, SUNY, or Local modification
Requesting permission to Banner forms or jobs etc...
Banner Printer issues or creation
Banner/Xtender/FlexReg slow, not responsive, system hangs, timing out, job submission not responding...
Auto load of Images into Xtender

GCC

General Request

Security

Security Camera Incident