Genesee Community College Help Desk

Technical Help Request Form

Use this form to get help with any technical resources at Genesee Community College. Please fill out the entire form so we can help you as quickly as possible. If you are sending this form on a weekend or at night, we will get back to you the next working day.

If you prefer, you can call the Help Desk at 1.866.614.5004 which is a toll free number and available 24 hours a day, 7 days a week. If you are calling about passwords for any of your accounts, you will need your Genesee ID number ("800" number as part of your identification).

If you are having difficulties accessing portions of our site, it may be due to your browser configuration. You can perform a check of your browser to determine if it is configured properly to access our site. While it can't test for everything, it can give you a good indication if there's an obvious problem that you may be able to fix.

Please also refer to our Browser Checklist which lists some of the common problems (and potential solutions) people encounter.

What are you having problems with? (Check all that apply.)

Genesee Network password (Controls GCC network, library, and email access. Different from your GenESIS password.)
Campus GenESIS password (Different from your Network password.)
Library access from off campus
Accessing My Courses/Blackboard
E-mail problems/questions
Other problems (Use the textbox below to describe your problem)

What course(s) are you having problems with?

Please describe your problem in the space provided below:
(for longer questions please write directly to online@genesee.edu)

How may we get in touch with you?

Name (Please use your full name)
Genesee Username
Student ID # (your "800" number - required!)
Birth Date (mm/dd/yy)
E-mail (please double-check spelling as this is how we will contact you)	Do not use your GCC email address here if that is your problem!
Tel (optional - include your area code!)