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Using the Genesee Help DeskThe Technical Help Request Form and Where to Get Help are the most important so we started with them. By calling us directly at 585-343-0055 ext 6227 or (toll free) 1.866.614.5004 for any technical question, we are able to forward your call to the appropriate person for you. That way you don't need to remember who to call for what question. Once your call has been logged with our state of the art tracking software, we can find out the status of your request fast. However, we are not able to guarantee solutions to any hardware or installed software problems related to home computers. We will provide guidance and we have some extensive FAQs on problems you may encounter but we cannot guarantee to solve all problems.
System Maintenance The HelpDesk and Computer Services staff are from time to time required to do routine maintenance on the college website, Genesis, mail, library, Banner and other servers that run the network at the college. When maintenance is planned, we post the information on the appropriate site, i.e., Genesis or email. The work is done during off-peak hours, usually the last Sunday of the month, between the hours of 7:00 am and 12:00 noon. You should not plan to do any work online during those hours if maintenance work is scheduled. Maintenance required outside of these hours is on an emergency basis and is not extensive. For the rest of the 2009 calendar year, maintenance is scheduled for these dates:
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