Distance Learning HelpDesk

Online courses enable students and faculty to exchange course materials and assignments, post discussion threads between students and instructors, and work on collaborative projects among classmates. Genesee's online courses require an Internet connection, and an intermediate or higher level of familiarity with accessing e-mail, web access materials, office and word processing software, transferring files, and Internet related skills.

GCC utilizes two different platforms of course management software for online courses. Course Management Software allows faculty to offer courses to students online through the Internet. The software is simply a version of software used by the website hosting the platform.

These platforms are WebCT, and SUNY Learning Network (or SLN) and can be found at the following web addresses:

The Computer Services HelpDesk can help students login to online courses using WebCT. Contact us at online@genesee.edu or use our online problem submission form at Problem Submission Form.

We cannot, however, assist with SLN issues, those need to be directed to the SLN HelpDesk at helpdesk@SLN.suny.edu.

**You must be officially registered for classes through Genesee Community College to be able to access your course and view the course management software.**

Visit our Distance Learning website for more information regarding Distance Learning courses, to view the DL Handbook, and view online degree programs.