Sales and Customer Service

Salespeople and customer service representatives are playing an increasingly vital role in creating a successful interface between a customer and a company offering products or services. Retail, wholesale, and manufacturing businesses require employees who have developed communication skills that lead to strong customer relationships.

Genesee's Sales and Customer Service Certificate program is designed for students interested in developing the educational competencies necessary for entry-level, professional employment. You'll not only refine your skills in communication and computer application, but also obtain an understanding of business, advertising, marketing, management and e-commerce. Courses feature guest speakers, confidence-building exercises and development of students' professionalism.

Students will gain firsthand learning when they shadow a professional salesperson and complete an off-campus cooperative experience. You can apply your course work toward a Business Administration degree program or find employment once you've completed the certificate.