Sales and Customer Service
Salespeople and customer service representatives are playing an increasingly vital role in creating a successful interface between a customer and a company offering products or services. Retail, wholesale, and manufacturing businesses require employees who have developed communication skills that lead to strong customer relationships.
Did you know that a majority of the Sales and Customer Service program can be completed online?
- Sales and Customer Service CERT (100% can be completed online)
Visit our Office of Online Learning for more information!
GCC's Sales and Customer Service Certificate program is designed to develop the educational competencies necessary for entry-level, professional employment. You will not only refine your skills in communication and computer application, but also obtain an understanding of business, advertising, marketing, management and e-commerce. Courses feature guest speakers, confidence-building exercises and professional development.
You will gain firsthand learning when they shadow a professional salesperson and complete an off-campus cooperative experience. You can apply your course work toward a Business Administration degree program or find employment once you've completed the certificate.
After getting your GCC degree, some occupations you may consider are:
- Advertising Sales Agents
- Demonstrators and Product Promoters
- Energy Brokers
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Retail Sales Workers
- Parts Salespersons
- Purchasing Agents, Except Wholesale, Retail, and Farm Products
- Sales and Related Workers, All Other
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
- Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
- Solar Sales Representatives and Assessors
- Travel Agents
- Wholesale and Retail Buyers, Except Farm Products
Please contact our Career Center for more information.
GCC has many transfer agreements with 4-year institutions like:
- Alfred University
- Bryant & Stratton
- Canisius College
- Cazenovia College
- Clarkson University
- Daemen College
- Edinboro University of Pennsylvania
- Empire State College/SUNY
- Excelsior College
- Franklin University
- Hartwick College
- Hilbert College
- Houghton College
- Keuka College
- Manhattan College
- Medaille College
- Nazareth College
- Paul Smith's College
- Roberts Wesleyan College
- SUNY Buffalo
- SUNY College at Brockport
- SUNY College at Buffalo
- SUNY College at Geneseo
- SUNY College at Oneonta
- SUNY College at Oswego
- SUNY College at Plattsburgh
- University of Phoenix
- Utica College
- Wells College
- Western Governors University
Please contact our Transfer Center for more information.